Care & Shipping policies
Shipping & Returns
♻️ All stained glass pieces are shipped using pre-loved & pre-used packing material. While it may not be the most aesthetically pleasing on the outside, I am sure you‘ll enjoy what’s on the inside.
⏰ Processing times of your piece(s) prior to shipment is 2-3 business days. After I ship your piece, I will send you a tracking number via email.
📦 Shipping costs are included in the price you see listed, unless otherwise listed in the description of the item.
- Most items will be shipped through UPS although there may be an instance when I ship through USPS, when necessary.
- I will always do my best to ship the quickest way possible (Typically its been 5-7 days).
- IF YOU NEED YOUR ORDER QUICKLY, PLEASE SEND ME AN EMAIL AND I CAN TRY TO ACCOMMODATE ! *Or overnight ship, at an extra cost.
- Local pick up /local delivery in the Richmond VA area is welcomed. Please let me know if you would like this option, BEFORE you place your online order (zip code for pick up is 23832).
- I will communicate any delays in processing/shipping delays that are within my control. I cannot however track or foresee any shipping delays that could occur (i.e. weather related shipper delay).
- LOST/Stolen packages are not covered but I will always do my best to help file a claim or find your missing item.
- I cannot cover any package that is shipped with the wrong shipping information provided at time of order. * If there is an error in address, please notify me by email within the first 24 hours of order placement and I will update the send-to address/information on my end.
❌ RETURNS- all items are not refundable/returnable.
‼️ While I do my best to package all items with utmost care, I understand glass can break during shipping. If you receive your item broken in any way, e-mail me with pictures, WITHIN 24 HOURS of the item’s delivery and description of your broken piece. I will work with you to fix or replace your item, with the glass piece/item shipped back to me (and then back to you) at your own cost. ‼️
🌎 At this time, International shipping is NOT available.
THANK YOU AGAIN FOR YOUR BUSINESS AND EXCITEMENT FOR MY ARTWORK!
Care for your glass
✨ Your glass will come cleaned, polished & and waxed. While you should not have to do often, you can wipe your piece gently with a microfiber/soft cloth.
It is not advised to use any type of ammonia based cleaner. If a more deep cleaning is needed, you can use good ol fashion Dawn dish soap. Dry immediately after cleaning (being gentle around the edges and solder lines as you dry). You can also use carnauba car wax to keep the piece shining, over time.
Normal oxidation (white residue on the lines) can occur over time, which can be removed by gently rubbing with a microfiber cloth.
✨ Hanging your piece (no matter the size) by a suction cup is not recommended. The best way to hang your piece is on a hook or nail into a wall. All pieces will be sent with a cord, to hang, bug can be changed out for a chain or wire. If you change out your cord, be sure to tighten/secure on the areas on the glass soldered on, to hang.
✨ Lastly, all pieces are made with lead. While the amount is not dangerous, it is recommended to wash your hands after handling.